Shipping policy

SHIPPING POLICY (INTERNATIONAL – DDP)

Last Updated: January 2026

1. SHIPPING MODEL: DDP (DELIVERED DUTY PAID)

Valeria Vaux ships international orders on a DDP (Delivered Duty Paid) basis for eligible destinations. This means import duties and import taxes (such as VAT/GST) are intended to be paid by us so that the buyer is not expected to pay import charges at delivery.

Important: Customs authorities and carriers may, in rare circumstances, re-assess charges or request additional information. See Section 8 (“Courier Requests Payment Protocol”).

2. PRODUCTION & DISPATCH TIMELINES

2.1 Made-to-Order Production: Our gowns are made to order. Production begins after your order is marked Order Confirmed (measurement/specification verification + allocation of materials/production capacity).

2.2 Estimated Timelines: Production and shipping timelines shown on the Website or in communications are estimates, not guarantees. Delays may occur due to material availability, peak seasons, customs inspections, carrier disruptions, or force majeure events.

3. SHIPPING CARRIERS, SERVICE LEVELS & SIGNATURE

We ship using trusted international carriers (e.g., DHL/UPS/FedEx) depending on destination and service availability. We may require signature on delivery for high-value shipments. If the carrier records delivery to the provided address (and signature where applicable), the shipment is deemed delivered.

4. ADDRESS ACCURACY & CUSTOMER AVAILABILITY

4.1 Address Responsibility: You are responsible for providing a complete and accurate delivery address, including apartment/unit number, ZIP/postal code, and a reachable phone number.

4.2 Failed Delivery Attempts: If delivery fails due to customer unavailability or address errors, the carrier may hold the package, attempt redelivery, or return it. Any storage fees, redelivery charges, or return charges caused by customer-related issues are the buyer’s responsibility and are not refundable.

5. CUSTOMS CLEARANCE INFORMATION (MANDATORY)

Some countries require additional information for customs clearance (for example, a tax ID, national ID number, or recipient identification). If you fail to provide requested customs information promptly, your shipment may be delayed, returned, or subject to fees. Any costs caused by missing/inaccurate customer-provided customs information are the buyer’s responsibility.

6. WHAT DDP COVERS (AND WHAT IT DOES NOT)

6.1 Intended Coverage: DDP is intended to cover import duties and import taxes assessed at import based on the shipment data (classification/HS code, declared value, origin, etc.).

6.2 Exclusions: DDP does not necessarily cover:

  • Storage fees caused by failed delivery attempts or customer unavailability
  • Address correction fees after dispatch
  • Return-to-sender fees caused by customer refusal, non-collection, or missing customs details
  • Penalties or charges resulting from customer-provided inaccurate information

7. REFUSED, UNCLAIMED, OR RETURN-TO-SENDER SHIPMENTS

If you refuse delivery, do not claim the shipment, or fail to cooperate with customs requirements, the shipment may be returned or disposed of by the carrier. Such events are treated as customer-initiated failure after commissioning. No refund will be issued. Any shipping/return/storage/handling fees will be charged to you or deducted from any amounts otherwise payable (if any).

8. “COURIER REQUESTS PAYMENT” PROTOCOL (CRITICAL)

8.1 Do Not Pay Immediately: If the carrier requests duties/taxes at delivery, do not pay immediately. Contact us within 24 hours with screenshots/written proof of the request.

8.2 We Will Coordinate: We will coordinate with the carrier/broker to correct the DDP status or resolve re-assessment.

8.3 Customer-Paid Charges: If you choose to pay without contacting us first, any reimbursement is not automatic. Reimbursement (if approved) requires official receipts and may be refused if the charge resulted from customer-provided inaccurate information or failure to follow this protocol.

9. PACKAGING, INSPECTION & DAMAGE IN TRANSIT

9.1 Inspection on Delivery: Inspect your package and garment immediately upon delivery.

9.2 Notice Window: Any shipping damage claims must be reported within 48 hours of delivery with photo/video evidence, including packaging and labels.

9.3 Carrier Claims: We may file a carrier claim. You agree to cooperate by providing documentation and retaining packaging if requested.

10. EVENT DATE RESPONSIBILITY

You are responsible for ordering sufficiently in advance of your event date to allow time for production, shipping, customs clearance, and any local tailoring. We are not liable for event-related losses due to late ordering, address errors, or delayed customer responses.

11. CONTACT

For shipping support: info@valeriavaux.com

End of Shipping Policy.