Gizlilik politikası

Privacy Policy

Last Updated: January 2026

Valeria Vaux (“Valeria Vaux”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit valeriavaux.com (the “Site”), create an account, contact us, or make a purchase.

1) Who We Are (Data Controller)

  • Business Name: FABRİKA GELİNLİK (trading as “VALERIA VAUX”)
  • Contact Email: info@valeriavaux.com
  • Registered Address: [No. 14, Altıparmak Avenue, Intizam District, Osmangazi, Bursa, Türkiye]

If you have questions or would like to exercise your privacy rights, contact us at info@valeriavaux.com.

2) Information We Collect

We collect information in the following categories:

  • Identity & Contact Data: name, email address, phone number, billing/shipping address.
  • Order & Transaction Data: items purchased, order notes, sizing/measurement inputs you provide, shipping status, returns/defect communications.
  • Payment Data: payments are processed by our payment providers; we do not store full card numbers. We may receive limited payment confirmation details (e.g., authorization status, last four digits where applicable).
  • Account Data: login details, preferences, saved addresses (if you create an account).
  • Customer Support Data: messages you send us, attachments/photos you submit for support, and our replies.
  • Device & Usage Data: IP address, browser type, pages viewed, time spent, referring URLs, and similar analytics data.
  • Cookies & Similar Technologies: see Section 9 (Cookies).

3) How We Use Your Information

We use personal data to:

  • Provide and operate the Site (account creation, authentication, and essential site functionality).
  • Process orders and deliver products (order confirmation, production coordination, shipping, and delivery updates).
  • Provide customer support (responding to inquiries, handling defect claims, and service communications).
  • Prevent fraud and protect transactions (risk checks, abuse prevention, and security monitoring).
  • Comply with legal obligations (tax, accounting, regulatory, and dispute handling).
  • Improve the Site and experience (analytics, performance measurement, and UX improvements).
  • Marketing communications (optional): send updates if you opt in; you may unsubscribe at any time.

4) Legal Bases for Processing (Where Applicable)

Depending on your location, we process personal data under one or more of the following legal bases:

  • Contract: to fulfill your order and provide requested services.
  • Legal obligation: compliance with tax/accounting and regulatory requirements.
  • Legitimate interests: fraud prevention, site security, service improvement, and business operations (balanced against your rights).
  • Consent: for non-essential cookies and certain marketing communications where required.

5) Sharing and Disclosure

We may share your personal data with trusted service providers, only as necessary to operate our business:

  • E-commerce platform: Shopify and related storefront/hosting services.
  • Payment processing: payment providers (e.g., iyzico and/or other processors shown at checkout) to securely process transactions.
  • Shipping & logistics: carriers, fulfillment partners, and customs brokers as needed to deliver your order.
  • Customer support tools: email/helpdesk providers used to manage communications.
  • Analytics & performance: services that help us understand how the Site is used (subject to cookie settings where required).
  • Legal and compliance: regulators, courts, law enforcement, or advisors where required or to protect our rights.

We do not sell your personal data.

6) International Data Transfers

Your information may be transferred to and processed in countries other than your own, including locations where our service providers operate. Where required, we use appropriate safeguards (such as contractual protections) to support international transfers.

7) Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including:

  • Order and transaction records: retained as required for accounting/tax and dispute management.
  • Customer support communications: retained to resolve issues and improve service quality.
  • Marketing data: retained until you unsubscribe or request deletion (where applicable).
  • Analytics data: retained according to our analytics configuration and cookie settings.

8) Your Rights

Depending on your jurisdiction (including the EU/UK under GDPR/UK GDPR and Türkiye under KVKK), you may have rights such as:

  • Access to the personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Deletion (in certain cases)
  • Restriction or objection to processing (in certain cases)
  • Data portability (where applicable)
  • Withdrawal of consent (where processing is based on consent)

To exercise your rights, email us at info@valeriavaux.com. We may need to verify your identity before completing your request.

9) Cookies & Similar Technologies

We use cookies and similar technologies to provide core website functionality, remember preferences, measure performance, and (where enabled) support marketing. Some cookies are necessary for the Site to function and cannot be switched off. Others are optional.

  • Necessary cookies: required for security, checkout, and core functions.
  • Preferences cookies: remember choices (e.g., language, region).
  • Analytics cookies: help us understand traffic and improve the Site.
  • Marketing cookies: help show relevant ads and measure campaigns (where enabled).

You can manage cookies through your browser settings. Where required by law, optional cookies will be set only after your consent.

10) Security

We implement administrative, technical, and physical security measures designed to protect your information. No method of transmission over the Internet is 100% secure; however, we work to maintain commercially reasonable safeguards.

11) Children

Our Site is not intended for children and we do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when changes take effect.

13) Contact

For privacy questions or requests, contact: info@valeriavaux.com