TERMS OF SERVICE & CONDITIONS OF USE

Last Updated: January 2026

0. NON-BINDING “PLAIN ENGLISH” SUMMARY (FOR CLARITY ONLY)

This summary is provided for convenience and does not replace the legally binding Terms below.

• Made-to-Order / Commissioned: We produce after your measurements/specifications are verified. This is not a ready-stock retail product.
• 24-hour cancellation: You may cancel within 24 hours of purchase for a full refund only if your order has not been marked Order Confirmed.
• No returns for change of mind: Because the garment is commissioned, we do not accept returns/exchanges for preference, dislike, or event-related reasons. Exceptions apply only for verified manufacturing defects (Section 18).
• DDP shipping (duties & import taxes intended to be prepaid): For eligible destinations we ship Delivered Duty Paid so you should not be asked to pay import duties/taxes on delivery. If the courier asks you to pay, follow our protocol (Section 14).
• Measurements are your responsibility: Incorrect or incomplete measurements are not a defect and do not create a refund right.
• Fit support: We may offer a limited alteration reimbursement credit for minor adjustments (Section 19). It is support, not a “perfect fit” guarantee.
• Inspection rules: Inspect immediately on delivery. Strict notice windows and evidence requirements apply (Section 18).

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1. PARTIES, ACCEPTANCE, AND SCOPE

1.1 Parties. These Terms of Service (“Terms”) form a legally binding agreement between you (“Client”, “you”, “your”) and FABRİKA GELİNLİK, trading as VALERIA VAUX (“Valeria Vaux”, “we”, “us”, “our”).

1.2 Website and services. These Terms govern (a) your access to and use of www.valeriavaux.com (the “Website”), (b) any purchase of products, digital services, or client support offered by us, and (c) all communications and interactions related to your order.

1.3 Acceptance. By accessing the Website, placing an order, submitting measurements/specifications, or otherwise engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms and any policies referenced herein, including our Shipping Policy and Privacy Policy (collectively, the “Agreement”). If you do not agree, do not use the Website or place an order.

1.4 Updates. We may modify these Terms at any time. The “Last Updated” date indicates the most recent revision. The version in effect at the time of your purchase governs that purchase, unless mandatory law requires otherwise.

2. CORPORATE INFORMATION

• Legal Entity: FABRİKA GELİNLİK
• Registered Address: [No. 14, Altıparmak Avenue, Intizam District, Osmangazi, Bursa, Türkiye]
• Email: info@valeriavaux.com
• Trade Registry / Tax Details: [Tax Number (VKN): 9600085969]

3. DEFINITIONS (KEY TERMS)

• “Made-to-Order” / “Commissioned”: A garment produced after purchase and after measurement/specification verification. Not held as ready inventory.
• “Specifications”: Any selections and information provided by you including measurements, size preference, length, lining, sleeves, neckline, cup preference, train length, fabric option (if offered), and any written fit notes.
• “Measurement Guide”: Our instructions for taking and submitting measurements, including any diagrams, videos, and required measurement list. It is incorporated by reference into these Terms.
• “Order Acknowledgment”: Initial automated order receipt confirming we received your purchase request.
• “Order Confirmed”: The status triggered when (i) your Specifications (including measurements) are verified/confirmed by you through our confirmation process and (ii) we allocate materials and production capacity for your garment (Section 10).
• “Production”: Cutting, pattern allocation, construction, assembly, finishing, and quality checks.
• “DDP” (Delivered Duty Paid): A delivery arrangement where import duties and import taxes are intended to be paid by the seller for eligible destinations (Section 13–15).
• “Carrier” / “Courier” / “Broker”: DHL, UPS, FedEx, or other delivery providers and any customs broker engaged by the carrier for clearance.
• “Defect”: A material fault in construction/workmanship (e.g., broken zipper, structural seam failure, incorrect model shipped). Defect does not include minor artisan variation, measurement errors, normal wear, event-related damage, or third-party alterations (Section 18.6).
• “Business Day”: Monday–Friday excluding public holidays in Türkiye.

4. ELIGIBILITY, CLIENT INFORMATION, AND AUTHORITY

4.1 Age and capacity. You confirm you are at least 18 years old and legally capable of entering into a binding agreement.

4.2 Accurate information. You agree to provide complete and accurate contact, shipping, and customs clearance information. You are responsible for errors in address, phone number, name spelling, and any required identification information.

4.3 Acting on behalf of another person. If you purchase for another wearer, you confirm you have authority to provide that person’s measurements and to accept these Terms on their behalf. You remain responsible for the order and all obligations.

5. COMMUNICATIONS, CONSENTS, AND RECORDKEEPING

5.1 Communications. You consent to receive transactional communications via email, SMS, WhatsApp, and/or other channels you provide, including order confirmation, measurement verification, production updates, shipping notices, and issue resolution communications.

5.2 Proof and logs. To protect both parties, we may keep records of measurement confirmations, order confirmations, call summaries, message logs, and delivery evidence for quality assurance and dispute resolution.

5.3 Marketing. Marketing communications (newsletters, promotions) are sent only with your consent where required by law. Transactional communications are not marketing and may be sent regardless of marketing preferences.

6. PRODUCT PRESENTATION, STUDIO VISUALS, AND ARTISANAL VARIATION

6.1 Presentation and intent. Product images and videos are presented through studio photography, controlled lighting, styling, and standard post-production to communicate design intent and aesthetic.

6.2 Handcrafted nature. Our garments are handcrafted. Minor variations may occur in lace motifs, bead placement, seam finishing detail, fabric texture, and drape. Such variations are expected in couture production and are not considered defects.

6.3 Color and device differences. Screen settings, lighting, and device displays vary. We cannot guarantee exact color accuracy across devices.

6.4 Accessories and styling. Unless explicitly stated on the product page, accessories (veil, gloves, jewelry, shoes) are not included. Styling is for presentation.

6.5 Care and handling. Bridal garments may include delicate materials. Improper storage, steaming, heat exposure, fragrance, makeup transfer, and handling can cause damage not attributable to manufacturing defects.

7. MADE-TO-ORDER BUSINESS MODEL (NO READY STOCK)

7.1 No stock. Valeria Vaux operates as a Made-to-Order atelier. We do not hold ready inventory for immediate dispatch (unless explicitly stated as “Ready-to-Ship”).

7.2 Commissioning. By ordering, you commission a garment produced to your Specifications and verified measurements.

7.3 Professional practice. In high-end bridal production, minor local tailoring after delivery is common. Our policies reflect this reality while protecting clients against material defects.

8. MEASUREMENTS, MEASUREMENT GUIDE, AND CLIENT RESPONSIBILITY (STRICT)

8.1 Measurement Guide incorporated. The Measurement Guide is incorporated into these Terms by reference. You must follow it.

8.2 Your responsibility. You are solely responsible for providing complete and accurate measurements and fit notes. If you submit incorrect or incomplete measurements, this is not a Defect and does not create a refund right.

8.3 Completeness requirement. If required measurements are missing, inconsistent, or implausible, we may request clarification. Delays caused by missing/late responses remain your responsibility and may affect delivery timelines.

8.4 Measurement verification support. We may provide guidance (e.g., clarification questions) to reduce errors. Guidance is not a guarantee. The final responsibility for submitted measurements remains yours.

8.5 Fit expectations. Body posture, preference, and measurement method variance can require minor adjustments. We do not promise a “perfect fit without any tailoring.”

8.6 Incorrect measurement consequences. If fit issues arise due to measurement inaccuracies, remedies are limited to your own tailoring. Alteration credit does not apply to measurement errors unless explicitly approved in writing by Valeria Vaux.

9. EVENT DATE RESPONSIBILITY AND ORDERING TIMING

9.1 Your event date. You are responsible for providing an accurate event date and ordering sufficiently in advance.

9.2 Buffer requirement. You must allow time for production, shipping, customs clearance, and local tailoring. If you order too close to the event date, you accept the risk that timeline constraints may limit remedies and options.

9.3 No event-loss liability. We are not liable for event-related losses (venue, travel, ceremony costs, emotional distress) arising from late ordering, delayed responses to our requests, address errors, customs delays, or force majeure (see Section 25 and Section 28).

10. ORDER PROCESS: ACKNOWLEDGMENT, VERIFICATION, “ORDER CONFIRMED”, AND PRODUCTION

10.1 Order acknowledgment. After checkout, you receive an Order Acknowledgment. This confirms receipt of your order request, not completion of measurement verification.

10.2 Verification outreach. Typically within 24 hours, our Client Service team may contact you to verify key details (measurements, fit preferences, event date, shipping address, customs requirements).

10.3 Order Confirmed status (critical). Your order becomes Order Confirmed when:

• (i) You confirm your measurements/specifications through our verification channel (call message/email confirmation), and
• (ii) We allocate materials and production capacity for your garment.

 

10.4 After Order Confirmed. Once Order Confirmed, the garment is treated as commissioned and production planning is locked. Cancellations and refunds are not available except for verified Defects under Section 18.

10.5 Change requests. Changes after Order Confirmed may be denied or accepted at our discretion. If accepted, you may be charged a change fee and delivery timelines may be adjusted. Some changes are not feasible once cutting/assembly begins.

10.6 Pauses caused by client. If you fail to respond to critical verification requests, we may pause production and/or shipping. Such delays do not create a refund right.

11. PRICING, PAYMENTS, DISCOUNTS, AND PRICING ERRORS

11.1 Prices. Prices are displayed in the currency shown at checkout. Any taxes included/excluded are as stated at checkout and relevant policy pages.

11.2 Payment timing. Unless otherwise agreed in writing, full payment is due at checkout.

11.3 Payment processing. Payment processing fees, currency conversion fees, and bank fees may be applied by your bank or card issuer. These are outside our control and are not refundable by us.

11.4 Pricing errors. We reserve the right to correct pricing or listing errors. If an error occurs and you have already paid, we may (a) cancel and refund, or (b) contact you to confirm whether you wish to proceed at the corrected price.

11.5 Promotions. Discounts and promotions are subject to stated terms. Unless explicitly stated, promotions are not retroactive.

12. FRAUD PREVENTION, ID VERIFICATION, AND ORDER REFUSAL

12.1 Anti-fraud controls. We may hold, refuse, or cancel orders suspected of fraud, unauthorized payment use, reshipping risk, or unusually high chargeback likelihood.

12.2 Verification requests. We may request additional verification (identity confirmation, address confirmation) before marking Order Confirmed or before shipping.

12.3 Refusal of service. We reserve the right to refuse service for abusive behavior, fraud attempts, repeated disputes, or policy abuse.

13. INTERNATIONAL SHIPPING MODEL: DDP (DUTIES & IMPORT TAXES INTENDED TO BE PREPAID)

13.1 DDP intent. For eligible destinations, we ship on a DDP (Delivered Duty Paid) basis. This means import duties and import taxes (such as VAT/GST) are intended to be paid by us, and you should not be asked to pay import duties/taxes upon delivery.

13.2 Eligibility. DDP availability may vary by destination and carrier capability. If DDP is not feasible for your destination due to regulatory or carrier limitations, we will notify you. If your order is not yet Order Confirmed, you may cancel for a full refund or proceed under an alternative arrangement in writing.

13.3 Customs clearance cooperation. You authorize us and our carriers/brokers to take actions reasonably required for customs clearance (including classification, documentation submission, and acting as needed for import processing), consistent with law.

13.4 What DDP covers. DDP is intended to cover import duties and import taxes assessed at import based on shipment data (classification, declared value, origin). It does not necessarily include:

• Storage fees due to customer unavailability or delayed response to customs requests
• Address change/correction fees after dispatch
• Return-to-sender fees caused by refusal/non-collection
• Fees caused by inaccurate or missing client-provided customs information

 

14. “COURIER REQUESTS PAYMENT” PROTOCOL (DDP PROTECTION)

14.1 If you are asked to pay at delivery. If a courier asks you to pay duties/taxes on a DDP shipment, do not pay immediately. Contact us within 24 hours with screenshots or written proof of the request (invoice, SMS, email, courier note).

14.2 We coordinate resolution. We will coordinate with the carrier/broker to correct DDP status, resolve reassessment, or clarify documentation.

14.3 If you pay without contacting us. If you choose to pay duties/taxes without contacting us first, reimbursement is not automatic. Any reimbursement (if approved) requires official receipts and supporting documentation and may be refused if:

• the charge resulted from inaccurate client-provided data,
• you failed to provide required customs details,
• you did not follow this protocol, or
• the charge is not duties/taxes but rather storage, address correction, or client-caused fees.

 

14.4 Client-caused charges. If additional charges arise due to missing/incorrect customs details, refusal to provide required identification, or address errors, you agree to reimburse us for resulting fees, storage, penalties, and redelivery charges.

15. ADDRESS ACCURACY, DELIVERY ATTEMPTS, SIGNATURE, AND SAFE DELIVERY

15.1 Accurate address. You are responsible for providing a deliverable address, correct phone number, and any required local information (apartment number, gate codes, etc.).

15.2 Signature service. We may ship with signature required. If the carrier records delivery to the correct address (and signature where applicable), the shipment is deemed delivered and risk transfers as set forth in Section 17.

15.3 Failed delivery. If delivery fails due to unavailability, refusal, or address errors, the carrier may hold, return, or dispose of the package. Any storage and redelivery fees may be charged to you (Section 16).

16. REFUSED, UNCLAIMED, UNDELIVERABLE, OR RETURN-TO-SENDER SHIPMENTS

16.1 Refusal / non-collection. If you refuse delivery, fail to collect the shipment, or fail to cooperate with customs requirements, the shipment may be returned or disposed of by the carrier.

16.2 No refund. Because the item is commissioned and produced to order, refusal/non-collection after Order Confirmed is treated as client-initiated failure after commissioning. No refund will be issued.

16.3 Fees and deductions. Any shipping, return shipping, storage, handling, or administrative charges caused by refusal/non-collection or client-caused failure are your responsibility and may be billed to you or deducted from any amounts otherwise payable (if any).

16.4 Re-shipping. If re-shipping is requested after return-to-sender, you must pay re-shipping fees and any additional related charges.

17. RISK OF LOSS, TITLE, AND DELIVERY CONFIRMATION

17.1 Risk until delivery. Risk of loss remains with us until the shipment is delivered to the address you provided (and signed for where applicable). Once the carrier confirms delivery to the provided address, risk transfers to you.

17.2 Delivery evidence. Carrier delivery scan, signature record (if used), and tracking data may be used as delivery evidence.

17.3 Theft after delivery. Loss due to theft after confirmed delivery is not our responsibility. We strongly recommend delivery to a secure location.

18. INSPECTION WINDOW, DEFECTS, AND REMEDIES (STRICT RULES)

18.1 Inspection on delivery. You must inspect the package and garment immediately upon delivery.

18.2 Notice window. Claims for:

• shipping damage (box damage, crushed packaging, transit tears),
• wrong item shipped,
• missing items, or
• obvious manufacturing defects

must be reported within 48 hours of delivery with clear photo/video evidence, including packaging and labels where relevant.

 

18.3 Evidence standard. We may require:

• detailed photos and a video walkthrough,
• packaging photos (all sides), labels, and documents,
• a professional tailor’s report for certain claims,
• return of the garment for inspection (with our authorization).

 

18.4 Alterations and wearing. Claims are limited once a garment has been altered, worn (including at a wedding/event), perfumed, stained, damaged by heat/steam, or otherwise handled beyond reasonable inspection. Event-related damage and wear-and-tear are not covered.

18.5 Latent defects. In rare cases where a latent manufacturing defect is discovered after initial inspection, you must notify us promptly with evidence and (where required) an independent professional report. Remedies are limited and determined under Section 18.7.

18.6 What is NOT a defect. The following are not defects and do not create a refund right:

• minor artisan variations (lace motif shifts, bead placement nuances, thread tension differences),
• device/screen color differences,
• fit issues due to incorrect or incomplete measurements,
• preference-based issues (style dislike, “not what I imagined”),
• damage caused by third-party alterations, tailor errors, or cleaning/steaming,
• event-related damage, stains, tears, makeup transfer, perfume, or handling damage.

 

18.7 Remedies (our choice). If a verified Defect exists, our remedy may include (at our discretion):

• Repair (in-house or authorized repair),
• Remake (where commercially reasonable), or
• Partial refund proportionate to the defect where repair/remake is not feasible.

 

18.8 Full refund (exceptional). Full refunds are rare and may apply only where no other remedy is feasible and the garment is returned in original condition as instructed. Any refund decision may require inspection and evidence review.

18.9 Claim process. To initiate a claim, email info@valeriavaux.com with your order number, a clear description of the issue, and supporting evidence. Unauthorized returns may be refused.

19. ALTERATION CREDIT PROGRAM (FIT SUPPORT; NOT A GUARANTEE)

19.1 Purpose. Couture garments often require minor local adjustments. To support clients, we may offer a limited alteration reimbursement credit.

19.2 Credit amount. We may reimburse up to $100 USD for minor adjustments.

19.3 Eligibility conditions. To request the credit, you must:

• provide a dated receipt from a professional tailor,
• provide proof of payment and a brief summary of the adjustment,
• submit the request within the timeframe communicated by Client Service,
• ensure the adjustments are minor (e.g., hem, strap, small waist adjustment).

 

19.4 Exclusions. The credit does not cover major redesign, corrections due to incorrect measurements, or extensive alterations. We may deny requests that exceed minor adjustment scope.

19.5 No double remedies. Alteration credit does not apply if a Defect remedy (repair/remake/partial refund) is provided for the same issue.

20. RETURNS, EXCHANGES, AND WITHDRAWAL RIGHTS

20.1 Final sale. Made-to-order garments are final sale. We do not accept returns or exchanges for change-of-mind, preference, event cancellation, or subjective dissatisfaction.

20.2 Customized goods. Where applicable law provides an exception for goods made to the consumer’s specifications or clearly personalized, the right of withdrawal does not apply to commissioned garments.

20.3 Hygiene and handling. Any garment that has been worn, altered, stained, perfumed, or damaged cannot be returned even if mandatory law would otherwise permit a return under narrow circumstances.

20.4 U.S. customers. For U.S. customers, custom-commissioned made-to-order goods are final sale. Exceptions apply only for verified manufacturing defects under Section 18.

21. CANCELLATION POLICY (24 HOURS) – FORMAL TERMS

21.1 24-hour window. You may cancel within 24 hours of purchase for a full refund only if the order has not been marked Order Confirmed.

21.2 After 24 hours / after Order Confirmed. After the 24-hour window and/or once Order Confirmed, cancellations are not eligible for refund except for verified Defects as described in Section 18.

21.3 How to cancel. To cancel, email info@valeriavaux.com with your order number and an explicit cancellation statement. The time we receive your email determines eligibility.

22. CLIENT COOPERATION OBLIGATIONS

You agree to cooperate with reasonable requests necessary for production and delivery including:

• confirming measurements/specifications,
• providing customs-required identification and information,
• responding to courier/broker inquiries promptly,
• confirming address accuracy and availability for delivery.

Failure to cooperate may cause delays, additional fees, and limitation of remedies and does not create a refund right.

 

23. DIGITAL SERVICES, CLIENT SUPPORT, AND ADVICE DISCLAIMERS

Any styling guidance, measurement tips, or concierge support is provided to assist you and does not replace your responsibility for accurate measurements and decision-making. Our support is not a guarantee of outcome.

24. INTELLECTUAL PROPERTY

All designs, patterns, sketches, images, text, trademarks, brand elements, and Website content are owned by Valeria Vaux / Fabrika Gelinlik or licensed to us. Unauthorized copying, reproduction, resale, distribution, scraping, or use is prohibited.

25. USER CONDUCT; PROHIBITED USES

You agree not to:

• misuse the Website or attempt unauthorized access,
• interfere with Website operations, security, or availability,
• use bots or scraping tools to copy content or disrupt service,
• submit false claims, fraudulent disputes, or forged documentation,
• use the Website for unlawful purposes.

We may suspend access and refuse service for violations.

 

26. CHARGEBACKS, PAYMENT DISPUTES, AND ABUSE CONTROL

26.1 Contact first. Before initiating a chargeback, you agree to contact us to resolve the issue. Many issues can be resolved faster through Client Service than through banking disputes.

26.2 Evidence and dispute defense. You acknowledge we may contest illegitimate disputes using order records, measurement confirmation logs, production status (Order Confirmed evidence), delivery evidence, and communications.

26.3 Abuse. Repeated chargebacks, fraudulent claims, or abusive behavior may result in refusal of service and reporting to relevant processors and carriers where appropriate.

27. DISCLAIMERS (WEBSITE AND AVAILABILITY)

The Website and services are provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free content, or that the Website will always be available. Nothing in these Terms excludes mandatory consumer rights that cannot be lawfully excluded.

28. LIMITATION OF LIABILITY

28.1 No indirect damages. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages including event-related losses, venue/travel costs, lost profits, or emotional distress.

28.2 Liability cap. To the maximum extent permitted by law, our total liability for any claim relating to an order shall not exceed the amount paid for that order, except where such limitation is prohibited by mandatory law.

29. INDEMNITY

You agree to indemnify and hold us harmless from claims, losses, liabilities, costs, and expenses arising from:

• your breach of these Terms,
• inaccurate or incomplete information you provide,
• misuse of the Website,
• fraudulent disputes or forged documents.

 

30. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control, including supply disruptions, courier interruptions, customs restrictions, strikes, natural disasters, governmental actions, regulatory changes, or similar events.

31. GOVERNING LAW, JURISDICTION, AND MANDATORY RIGHTS

31.1 Governing law. These Terms are governed by the laws of the Republic of Türkiye.

31.2 Jurisdiction. Disputes shall be subject to the competent courts in Bursa, Türkiye, unless mandatory consumer protection rules in your jurisdiction require otherwise.

31.3 Mandatory rights. Nothing in these Terms limits rights that cannot be excluded under mandatory consumer law in your jurisdiction.

32. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in effect. The unenforceable provision shall be interpreted to the maximum extent permitted to reflect the parties’ intent.

33. ASSIGNMENT

We may assign our rights and obligations under this Agreement as part of a corporate restructuring, merger, or sale of business. You may not assign your rights without our prior written consent.

34. ENTIRE AGREEMENT; ORDER OF PRECEDENCE

These Terms, together with our Shipping Policy, Return/Defects policy statements (if separate), and Privacy Policy, constitute the entire agreement between you and us concerning the subject matter. If there is a conflict, the document most specifically addressing the issue controls (e.g., Shipping Policy controls shipping details).

35. NOTICES & CONTACT

35.1 Notices to us. Legal notices and claims must be sent to info@valeriavaux.com and may also require registered mail to our registered address upon request.

35.2 Notices to you. We may send notices to your email, WhatsApp, SMS, or the contact method you provided.

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End of Terms.